Senior Assessment and Income Officer

Job Introduction

This role has a starting salary of £35,730 per annum, based on a 36-hour working week.

We are excited to be hiring two Senior Assessment & Income Officers to join our Financial Assessment & Income Collection Team. The team are located in various sites across the county and your preferred location can be discussed at interview. This role is open to hybrid working and, as a team, we split our time between working from home and collaborating in the office.

Rewards and Benefits

• 26 days’ holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years’ service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer’s leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days per year
• Learning and development hub where you can access a wealth of resources

About the Role

This role sits within the Financial Assessment & Income Collections Team, which is part of the Adults, Wellbeing and Health Partnerships Directorate. We are a dynamic team, committed to ensuring our customers are fully informed in relation to charging for Adult Social Care, welfare benefit entitlement and are supported with making payment for care services. We embrace supportive technology to work inclusively, and continuously improve customer engagement and deliver positive outcomes.

As a Senior Assessment and Income Officer, you’ll have the opportunity to lead a team of Assessment & Income Officers and/or Assistants who are responsible for providing advice on charging for adult social care services, completing financial assessments and supporting residents to pay their care charges. You’ll be at the forefront of developing and managing your team’s performance, ensuring the delivery of service standards and compliance with legislation.

By prioritising daily challenges and maintaining a focus on delivering outstanding customer service, you will help to provide consistent, high-quality information regarding financial assessments and charging matters.

Your role will also involve promoting innovation and embedding new ways of working to enhance service quality and responsiveness to customer needs. Collaborating closely with colleagues in Adult Social Care and external partners, you’ll ensure a seamless, positive experience for all clients.

Shortlisting Criteria

To be considered for shortlisting for this position, your application will clearly evidence the following:

• Knowledge of Care Act charging legislation, including Deferred Payment Agreements
• Effective people and performance management skills, with the ability to inspire and motivate a team
• Ability to adapt at pace, with a mindset of responding constructively to challenges and finding solutions
• Ability to develop effective partnership relationships
• Exceptional organisational skills with a high-level of attention to detail

Contact Details

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Dan De Rosa by email at dan.derosa@surreycc.gov.uk or Anna Southwood by email at Anna.Southwood@surreycc.gov.uk

The job advert closes at 23:59 on 27 April 2025 with interviews planned for the week commencing 5th May 2025.  

We look forward to receiving your application, please click on the apply online button below to submit.

Our Values

Our values are as important as our abilities and shape who we are as an organisation. Discover more about our values.

Before submitting your application, we recommend you read the job description. Our Life at Surrey handbook also provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.