Family Intervention Worker

Job Introduction

The starting salary for this position is £32,512 per annum based on a 36-hour working week.

In Surrey we believe that every child should have the opportunity to reach their full potential and that children are best supported to grow and achieve within their own families. By working together, we are developing flexible services which are responsive to children’s and families’ needs, providing the right level of help at the right time.

We now have a fantastic opportunity to join our new Intensive Family Support Service (IFSS) in South East Surrey!

We are proud of our commitment to families in Surrey and excited to be developing more opportunities to help and support children in local communities. We are looking for a Family Intervention Worker to join our South East Team based out of our Reigate office, working across Reigate & Banstead, Mole Valley, and Tandridge boroughs/districts.

Rewards and Benefits

• 26 days’ holiday, rising to 28 days after 2 years' service and 30 days after 5 years’ service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer’s leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days per year
• Learning and development hub where you can access a wealth of resources

About the Role

The Intensive Family Support Service provides intensive early help to whole families who have overlapping and interconnecting needs.

IFFS Teams work closely with social work colleagues and jointly with a broad range of local community partners including Police, Health, Education, Housing, Employment and Benefits, Leisure, Mental Health services and a wide range of local groups from the Voluntary Sector, so families can receive help that is meaningful to them, and early enough to avoid the need for statutory interventions. We want to maximise these partnership opportunities and work together with families to enable better outcomes for children, as per the national Supporting Families Outcomes Framework.

As a Family Intervention Worker you will work within the local community to support whole families with interconnecting needs, doing what is required to support them to achieve their goals.

On a typical day you can expect to be involved in:

• Supporting whole families through a strengths-based and trauma-informed approach, using motivational interviewing skills, one-to-one meetings, visiting children in schools, families in their homes, and delivering group-work
• Coordinating key support services and professionals to form an engaged, active and effective Team Around the Family with clearly defined roles and expectations as per the family plan
• Maintaining positive contact and effectively managing the balance of providing hands-on support and coordinating relevant partners. In all you do you will ensure that families are not ‘passed around’ different services and that support and relationships are consistent and meaningful

Shortlisting Criteria

The role demands a unique blend of people skills to engage effectively with diverse families and help coordinate a range of partners in a 'Team Around the Family'. You will need to be organised and able to write clear and relatable written reports for families to use to identify strengths and agree actions together.

To be considered for shortlisting for this position, your application will clearly evidence the following:

• Understanding or awareness of legislation, procedures and issues relating to the service user group or the willingness to learn and develop this area
• Ability to plan, manage and prioritise a caseload, seeking guidance where necessary
• Effective communication and interpersonal skills with the ability to build relationships with a range of stakeholders
• Ability to work effectively and flexibly as part of a team, supporting your colleagues when needed
• The willingness and ability to travel extensively around your geographical quadrant area and the wider County as required

We are welcoming applications from people local to Surrey and our surrounding borders with a broad range of experience to create multi-skilled teams that can engage with diverse families. Full training will be provided, so if you are interested in this type of work and are committed to supporting families locally - we would be pleased to hear from you.

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion about the role please contact Beth McCloud on email at beth.mccloud@surreycc.gov.uk

The job advert closes at 23:59 on 30th April 2025 with interviews to follow.

Our Values

Our values are as important as our abilities and shape who we are as an organisation. Discover more about our values.

Our Life at Surrey handbook provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.