Social Care Information Officer

Job Introduction

We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.

The starting salary for this role is £30,647 per annum, working 36 hours per week (prorated for part time staff).

Join our dedicated team at Surrey County Council’s Adult Social Care Information & Advice Service as an Information Officer! We’re looking for someone enthusiastic and committed to making a difference to the lives of our residents. In this role, you’ll be part of a supportive and collaborative team that values growth and continuous improvement, playing a key role in delivering the high-quality service we’re proud to offer.

These permanent, full-time positions are based at Dakota, Weybridge. Following your induction, there will be flexibility to work from home for part of the week. 

Our Offer to You

• 26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer’s leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents.

About the Team

The Adult Social Care Information & Advice Service serves as the first point of contact—our ‘front door’—for anyone seeking support from Surrey’s Adult Services. In this dynamic and fast-paced role, you’ll handle a diverse and engaging range of enquiries.  

While the environment can be demanding, it’s also highly rewarding. You’ll be trusted to make informed, independent decisions and encouraged to bring your energy, ideas, and initiative to help continuously enhance the quality of our service.

About the Role

In this role, you’ll respond to enquiries from both the public and professionals seeking support for adults, offering clear and comprehensive information about local care and support services. Your guidance will help individuals understand how adult social care works in their area, explore available care and funding options, and navigate the process of accessing the right support.

Key responsibilities:

• You'll be the first point of contact for incoming enquiries, managing each interaction within agreed service level targets. You'll assess the urgency and risk of each call, using your judgement to prioritise and respond effectively.
• Working closely with colleagues across Surrey, you'll help coordinate timely responses to requests for support, advice, information, and safeguarding concerns.
• You’ll engage with residents and their families to gather important background information. This insight is crucial in supporting our partner agencies and ensuring the right help is provided.
• You'll play a key role in supporting emergency responses by working with police and ambulance teams. Your coordination will help ensure the right resources are deployed quickly and efficiently during critical situations.

To help you settle in and feel fully supported, all new team members will work from the office 4 days a week during the initial induction and training period (up to 12 weeks). Once you're confident and ready to work independently, you'll move to a hybrid pattern—typically 2 days in the office and 3 days from home. You are required to be flexible, as there will be times when you'll need to come into the office more often depending on team or service needs.

Your Application

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: 

• A good understanding of social care and health issues, with a basic awareness of public sector and voluntary agencies
• Experience of providing high levels of customer care and professionalism to members of the public
• Ability to respond empathically with sensitive calls/situations, with a high level written and verbal communication and interpersonal skills
• Excellent IT skills and use of databases to a high standard of accuracy
• Ability to work effectively and flexibly and as part of a team

To apply, we request that you submit a CV and you will be asked the following 4 questions: 

1. Please describe your understanding of current social care and health issues. How have you applied this knowledge in a previous role or voluntary capacity?
2. Tell us about a time when you handled a sensitive situation or call. How did you demonstrate empathy and maintain high standards of communication and professionalism?
3. What systems or databases have you used in your previous roles? How do you ensure accuracy and attention to detail when working with digital records?
4. Describe a situation where you had to adapt quickly and work collaboratively within a team. What was your approach and what was the outcome?

Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. 

A basic DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) will be required for this role.

Contact Us 

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

For an informal discussion please contact Kim Garland, Maria McIntyre, or Sandra Wright by e-mail at asc.infoandadvice@surreycc.gov.uk.

The job advert closes at 23:59 on 6th November 2025 with interviews to follow. The interview will include a 10-minute presentation in a format of your choice on a topic shared in advance. 

We look forward to receiving your application, please click on the apply online button below to submit.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. 

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council 

Our Commitment 

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.  

Your skills and experience truly matter to us. From application to your first day, we’re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.