Highway Maintenance Officer

Job Introduction

This role has a starting salary of £33,552 per annum, based on a 36-hour working week.

We are excited to be hiring two Highway Maintenance Officers to join our fantastic Maintenance team. The team is based in Merrow, Guildford with other offices around the County that can be utilised as places to work.

This is an important front facing role and will be the focal point for delivering and supporting a range of maintenance activities. Reporting to the Senior Maintenance Officer, you will be part of a team which needs to be flexible and deal with issues over a wide geographical area.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• option to buy up to 10 days of additional annual leave
• a generous local government salary related pension
• up to 5 days of carer's leave and 2 paid volunteering days per year
• paternity, adoption and dependants leave
• an Employee Assistance Programme (EAP) to support health and wellbeing
• learning and development hub with a wealth of resources
• wellbeing and lifestyle discounts including gym, travel, and shopping
• a chance to make a real difference to the lives of our residents

About the Team

The highway is the most valuable asset managed by Surrey County Council with a replacement value of approximately £7.5bn and is critical to the economic growth of the County. It is regarded by members and residents as one of the most important services provided by the Council. As such, the service manages significant financial, health and safety, and reputational risks. The service operates in an environment with significant political engagement, and has daily contact with MPs, cabinet members, backbench members and committees. The team are the eyes and ears on the ground and support significant or emergency events.

About the Role

As a Highway Maintenance Officer, you will undertake works and manage resources commissioned by both the team and on behalf of others. Working with a range of contractors, you will help to ensure value for money and a quality service for our residents. 

You will communicate with customers and promote the work of Highways and Transport and enhance the public appreciation of the statutory framework, financial constraints, and engineering standards within which it operates. You will work closely with the Highways Technical Support and Communication team to ensure issues are dealt with according to policy and procedures. The work requires a considerable amount of time working in the field, making highway site visits, using mobile technology to access information and a proportion of the time working from the office.

This role is varied with different challenges each day, ranging from investigating drainage issues to reporting defective signs and line and explaining what we are doing to customers and members. You will always be expected to uphold excellent customer care standards and communicate directly with a range of stakeholders, including residents and elected members. 

Your application

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:

• Comprehensive understanding of highway maintenance and how it impacts both the network and users
• Pro-active and flexible approach, seeking to find practical solutions
• Knowledge and practice of current site safety procedures and guidance, as well as temporary traffic management
• Excellent communication skills

Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey.

Contact us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

For an informal discussion please contact Mark Porter by e-mail at mark.porter@surreycc.gov.uk and/or telephone at 0300 2001003.

The job advert closes at 23:59 on 09/06/2026 with interviews to follow shortly after.

We look forward to receiving your application, please click on the apply online button below to submit.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. 

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council

Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. 

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.