Assistant Team Manager - Walton on Thames

Job Introduction

The starting salary for this role is £38,090 per annum, based on a 36-hour working week

Are you an experienced team leader or supervisor in social care, looking to progress into a management role?

We are recruiting an Assistant Team Manager to work in two of our Supported Living services for adults with learning disabilities, Rodney House and Langdown. You will need to be able to drive to and from both services; it is around 3 miles distance between the two homes.

Our Offer to You

• 26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service (pro-rated for part time opportunities)
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension 
• Up to 5 days of carer’s leave and 2 paid volunteering days per year 
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing 
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

About the Team

The role is based in Service Delivery, which is the provider arm of the Health, Wellbeing and Adult Social Care directorate. Service Delivery provides direct care to individuals living in their own homes and in-house residential establishments across the county. The service is registered with the Quality Care Commission (CQC) and works in accordance with good practice guidance and standards.

Our Vision is to provide outstanding services and be an employer of choice with highly trained, passionate and dedicated staff.

Our Supported Living homes for adults with learning difficulties are inspected on a regular basis and we are very proud of the quality of our services for adults within Surrey. We have invested in our services, and staff, and plan to continue this in order to achieve and sustain a service that is ambitious, innovative and responsive to the needs of service users within our care.

About the Role

As Assistant Team Manager, you will support the Team Manager to deliver a frontline, person-centred care service, seven days a week, 24 hours a day including bank holidays and evenings. This includes weekend shifts and on-call duties.

You will work with the Team Manager to ensure that high-quality care is delivered in accordance with Care Quality Commission standards and current legislation. You’ll also assist the Team Manager with all operational human resource issues, ensure staff in the team undertake essential training for their role, ensure that people receiving services have up to date assessments and that their needs are met in accordance with their individual support plan, and systematically review the quality of care provided in the residential home.

Shortlisting Criteria

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:

• A diploma in Management of Care or another relevant qualification
• A sound knowledge of relevant standards and legislation in relation to the service
• Experience of staff supervision and the ability to nurture staff through change
• The ability to manage complex rotas
• The ability to work on own initiative, responding flexibly to changing priorities and maintaining accuracy and attention to detail
• Effective written and verbal communication skills including the ability to write clear reports.
• Experience of working in supported living services or a demonstrably good understanding of Supported Living

Before submitting your application, we recommend you read the job description & Our Life at Surrey handbook to get an insight into working at Surrey.

An enhanced DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) and the Children’s and Adults’ Barred List checks will be required for this role.

As part of the application process, you will be asked to upload your CV and answer the following questions:

1. Can you provide an example of how you have supported an individual with learning disabilities in a supported living setting to achieve their personal goals? How did you ensure their support plan reflected their needs and preferences?
2. Tell us about a time when you had to respond quickly to an unexpected issue in a care setting. What steps did you take to resolve the situation, and what was the outcome?
3. How have you ensured that care services under your responsibility met regulatory standards such as those set by the Care Quality Commission (CQC)? Please include examples of how you maintained or improved service quality.

Contact us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

For an informal discussion please contact Bibi Jaufaraully, Team Manager, by email at Bibi.Jaufaraully@Surreycc.gov.uk.

The job advert closes at 23:59 on 11/11/2026 with interviews to follow.

Please note that the successful applicant must be available to commence employment on or before 31st January 2027.

Local Government Reorganisation (LGR) 

Surrey County Council is undergoing Local Government Reorganisation and will move to new authorities in April 2027. This role is currently employed by Surrey County Council and will remain so until then. If you are employed by Surrey County Council on 1st April 2027, your employment will transfer under TUPE arrangements to one of the new councils, with your current terms and conditions protected. The provisional allocation for this post is East Surrey Council, subject to final confirmation through the wider transition process later this year. Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council. 

Our Commitment 

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview.   

Your skills and experience truly matter to us. From application to your first day, we’re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.